Outsourcing, customer self service, and an Olympic dry run

In this week’s podcast:

We look at how companies are aiming to save money, and be more flexible, by renegotiating their outsourcing contracts; at how one company has replaced conventional customer service with web-based social media tools for its users; and what happened when a UK mobile operator – in a test of Olympic readiness – told two and a half thousand staff to work remotely.

Presented and produced by Stephen Pritchard