In this week’s podcast:
Could the bank branch be a thing of the past, and could physical currency be going the way of books, vinyl or CDs? And can banks use data analytics to become more relevant to customers, and to regain trust?
We speak to Eden Zoller, principal analyst at Ovum, to Kris Canekeratne, Chairman and Chief Executive Officer at Virtusa, and to Attila Bayrak, senior vice president for customer relationship management at Turkish bank Akbank.
Presented and produced by Stephen Pritchard