UK banks have begun to adopt artificial intelligence to speed up processes and customer interaction, with RBS in the vanguard. Patrick Jenkins, the FT’s financial editor, discusses the development with Emma Dunkley, UK retail banking correspondent, and RBS’s Jane Howard.
Patrick Jenkins and guests discuss Deutsche Bank’s torrid week, RBS’s new robot teller, and a US company that is using blockchain to make capital markets more efficient. With special guests Jane Howard of RBS and NatWest, and Caitlin Long of Symbiont.
Tim Harford tells Cardiff Garcia how disorder, messiness and confusion can have surprising benefits, often making us more creative and resilient. It is the subject of Tim’s latest book titled Messy: The power of disorder to transform our lives. Visit FT.com/Alphachat for show notes and links.
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