Listen to Lucy
  • Writing is on the wall for ‘customer care’ Apr 01, 2011 - 12:15 pm
  • A letter posted on a lavatory wall to amuse with its verbosity highlights the deficiencies of another missive by a virtuoso at apology – and guff.
  • Launch in pop-up Launch in Pop-up

ABOUT THIS PODCAST

Lucy Kellaway's podcastLucy Kellaway, the FT's management columnist, pokes fun at management fads and jargon, and celebrates the ups and downs of office life.

You can find more of Lucy Kellaway's columns from the Financial Times on our website and listen to more episodes of Listen to Lucy on iTunes, Stitcher, Audioboom or Soundcloud.