Listen to Lucy
  • Writing is on the wall for ‘customer care’ Apr 01, 2011 - 12:15 pm
  • A letter posted on a lavatory wall to amuse with its verbosity highlights the deficiencies of another missive by a virtuoso at apology – and guff.
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Lucy Kellaway's podcast
  • Lucy Kellaway, the FT's management columnist, pokes fun at management fads and jargon, and celebrates the ups and downs of office life



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