FT Connected Business
  • Outsourcing, customer self service, and an Olympic dry run Apr 11, 2012
  • In this week’s podcast:

    We look at how companies are aiming to save money, and be more flexible, by renegotiating their outsourcing contracts; at how one company has replaced conventional customer service with web-based social media tools for its users; and what happened when a UK mobile operator - in a test of Olympic readiness - told two and a half thousand staff to work remotely.

    Presented and produced by Stephen Pritchard
  • Launch in pop-up Launch in Pop-up

ABOUT THIS PODCAST

Digital Business: Connected LivesInformation technology provides the infrastructure backbone for companies today. The Connected Business series of podcasts examines how business leaders can use IT to improve performance and exploit new opportunities for growth.

Presented by Stephen Pritchard