Lucy Kellaway podcast and audio downloads

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Why feedback forms leave me fed up Mar 07, 2010 - 5:00 am
The problem with feedback? The wrong questions are asked at the wrong time to people who generally are in no frame of mind to answer them properly. But spontaneous feedback can be a good thing.
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Lucy Kellaway, the FT's management columnist, pokes fun at management fads and jargon, and celebrates the ups and downs of office life

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