Listen to Lucy
  • Listening to customers can be bad business Oct 17, 2010
  • Management accepting humiliation in order to satisfy customers seems like a good thing but Gap’s climbdown on its new logo is feeble, says Lucy Kellaway
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ABOUT THIS PODCAST

Lucy Kellaway's podcastLucy Kellaway, the FT's management columnist, pokes fun at management fads and jargon, and celebrates the ups and downs of office life.

You can find more of Lucy Kellaway's columns from the Financial Times on our website and listen to more episodes of Listen to Lucy on iTunes, Stitcher, Audioboom or Soundcloud.